Help and support

1. Create your account

Sign up with your email address and a password.

2. Your 30-day trial

Every signup starts a 30-day trial of the whole product. No card required. Add one whenever you're ready — you keep your remaining days — or let the trial end and your workspace stays, read-only. Until you add a card, AI is limited to 150 credits a month and your team to 5 people.

When you are ready, choose Starter, Pro or Intelligence (from 19 per seat per month) on Settings → Billing and add a card. You can keep your remaining trial days or start your paid plan that day.

3. Set up in 3 guided steps

Right after you verify your email, Jabeco welcomes you and asks one optional question, what your product is called, which names your first roadmap and tells the AI what you are building. Then it sets up your workspace with you on the real screens: “Start with your roadmap”, “Three ways to start” and “Your roadmap is ready”. You can start your roadmap from a spreadsheet, a template or a blank page. Prefer to look around first? Take the one-minute tour instead, and replay it any time from the Help menu (the ? in the sidebar).

4. Import your roadmap from a CSV

Export your roadmap as a CSV from Excel, Google Sheets or the tool you use now. In Jabeco, open a roadmap, choose Import CSV from its actions menu (…), and map your columns to Jabeco’s fields. Only a title is required, each import takes up to 500 rows, and there is a sample file to download. Nothing is saved until you confirm the preview.

5. Work with the AI Assistant

The AI Assistant comes with the Pro and Intelligence plans. Ask for what you want in plain words, such as “Break my biggest epic into features”. The assistant proposes each change, and nothing is saved until you accept it. Open it from AI Assistant in the sidebar.

6. Understand AI credits

A credit is how AI work is measured, and its cost tracks what an action actually does. Prioritization costs 8 credits per batch of up to 25 backlog items, so scoring 200 items uses 64 — and Jabeco tells you the number before you run it, never after. Your allowance is per seat and shared across the workspace, so a 5-seat Pro team has 3,000 credits a month between them. Every AI feature states what it costs in the same credits.

AI features pause until the allowance resets at the start of the next month, and everything else in Jabeco keeps working. Unused credits don't roll over. No overage is ever billed and no surprise charge ever appears — if you need more, you upgrade or add seats deliberately. For scale, a seat's allowance scores 450 backlog items a month on Starter, 1,875 on Pro and 3,750 on Intelligence.